Quick Reference
Quick reference guide for essential information on the Alabama nursing assistant certification exam
Credentia Examination and Scheduling Services
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
Monday - Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Standard Time)
Create or Log into your Credentia Platform account to:
- Change your current address and phone number.
- Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
- Obtain and submit an Examination Testing Application.
- Check the Testing Application status.
- Find test sites and availability.
- Schedule, reschedule, or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View the Score report.
- Submit and review a Grievance application for completed examination.
- Submit an excused absence application.
Contact Customer Service when:
- Problem occurs when creating a Credentia account.
- Did not receive an activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application Issue.
- Received an error message when scheduling an examination.
- Score report is not viewable in your Credentia account after 24 hours from your exam.
- Call 888-204-6249
Alabama Department of Public Health
Division of Provider Services
PO Box 303017
Montgomery, AL 36130-3017
(334) 206-5169
Website: www.adph.org
Hours of Operation
7:30 a.m. – 4:30 p.m.
(Eastern Time Zone)
Call the Alabama Department of Health to
- Obtain information on official regulations and guidelines for nurse aides.
- Find out if you are currently listed on the Registry (or go on-line to www.adph.org, click on contents a-z, click on Nurse Aide Registry, type in your SSN, and print friendly at the bottom of the page).
- Clarify information about the Registry.
- Obtain information regarding reciprocity to Alabama.
- Obtain information regarding endorsement to other states (call the state to which you want to transfer).
- Obtain information on continued certification on the Registry (or go online at www.adph.org to the frequently asked questions section).